Hospitality and Tourism

Hands-on Experience in Customer Service
JSP in the Hospitality & Tourism career cluster offers students the opportunity to practice real-life customer service scenarios, like managing guest check-ins, handling inquiries, and resolving issues. Students develop critical skills in communication, empathy, and problem-solving, all essential for delivering excellent customer experiences.

Understanding Event Coordination

By engaging in simulations of various events like weddings, conferences, and business meetings, students learn how to handle venue selection, catering logistics, and guest coordination. This immersive exposure helps students understand the intricate details of event management, an important aspect of careers in hospitality and tourism.

Developing Knowledge of Hospitality Operations
Through this JSP, students are introduced to the inner workings of hospitality management in hotels, restaurants, and travel agencies. Students practice tasks such as managing reservations, organizing housekeeping schedules, and overseeing restaurant services. They get a deep understanding of the workflow and challenges involved in running a successful hospitality business.

Learning Cultural Sensitivity and Tourism Practices
Students gain insights into working with diverse populations and catering to international guests. They simulate managing travel arrangements, understanding tourism trends, and offering local cultural experiences, which helps them develop awareness and adaptability for roles in international tourism and cross-cultural customer service.

Customer Service Simulations
Students practice handling customer service scenarios, including checking in guests, addressing inquiries, and resolving complaints. They engage in role-playing activities that mimic real-life interactions, focusing on communication and problem-solving skills. Juvenis Maxime simulations help students become proficient in managing guest relations and maintaining a positive atmosphere in hospitality settings.

Event Planning and Coordination
In Juvenis Maxime mock events like conferences, weddings, or meetings, students manage logistics such as venue selection, catering coordination, and event timelines. Students gain a thorough understanding of the multifaceted responsibilities of event planners, from organizing details to ensuring smooth execution during events.

Working with Diverse Clientele
Through Juvenis Maxime simulations, students are introduced to the concept of catering to guests from various cultural backgrounds. They practice handling international travel arrangements and providing localized recommendations, helping them develop the cultural awareness necessary for global tourism and customer service.

• Project Assignment: Students are given specific projects to complete within a regulated timeframe following learning 1:1 or in small groups.
• Instruction & Guidance: Instructors provide support, offering resources, tips, and feedback throughout the project to ensure students stay on track.
• Performance Assessment: Students can choose to be assessed by expert mentors, who evaluate their projects through a formal presentation.
• Career Advice: After project completion, students receive personalized career guidance from instructors or mentors to help them make informed decisions about potential career pathways within the marketing, sales, and services industries.
• Reflection & Feedback: Students reflect on their learning experience, receiving constructive feedback on their strengths and areas for improvement.

Networking Opportunities
“During this JSP, I had the chance to work alongside mentors and instructors who gave me valuable career advice. I also connected with peers interested in similar career paths. These connections and insights will definitely help me as I explore more opportunities in the hospitality and tourism industry.”

Helpful Career Exploration
“This JSP gave me a sneak peek into different careers within hospitality and tourism. From managing hotel operations to planning events, I got to experience a variety of roles in the field. It helped me narrow down what excites me the most, making it easier to plan my future career path.”

Event Coordination Insights
“I loved being able to plan mock events, like conferences and weddings, in this JSP. It helped me understand what goes into organizing a successful event, from logistics to timelines. Now I know that event planning could be a potential career path for me.”